MedFlow
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Privacy Policy

Last updated: February 18, 2026

1. Introduction

AnchorPoint Agency ("Company," "we," "us," or "our") operates the MedFlow platform and related services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us via phone, email, or text message (SMS).

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the site or use our services.

2. Information We Collect

Personal Information

We may collect personally identifiable information that you voluntarily provide to us, including but not limited to:

  • Full name
  • Email address
  • Phone number (including mobile number)
  • Business name and address
  • Appointment and scheduling information
  • Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

  • IP address
  • Browser type and version
  • Operating system
  • Pages visited and time spent
  • Referring website
  • Device identifiers

3. SMS/Text Messaging Policy

This section is critical for A2P 10DLC compliance.

By providing your mobile phone number and opting in to receive text messages from AnchorPoint Agency / MedFlow, you consent to receive recurring automated SMS/MMS messages related to:

  • Appointment confirmations and reminders
  • Appointment rescheduling notifications
  • Waitlist updates and availability alerts
  • No-show follow-up and rebooking messages
  • Service promotions and special offers (if opted in)
  • Review requests
  • General business communications

Message Frequency

Message frequency varies based on your appointment activity and communication preferences. You may receive multiple messages per week depending on your scheduled services and interactions.

Message and Data Rates

Standard message and data rates may apply depending on your mobile carrier and plan. AnchorPoint Agency is not responsible for any charges incurred from your mobile carrier.

Opt-Out Instructions

You may opt out of receiving SMS/text messages at any time by replying STOP to any message you receive from us. After opting out, you will receive a single confirmation message. You will no longer receive text messages from us unless you re-subscribe.

Help

For assistance with our text messaging program, reply HELP to any message or contact us at:

Supported Carriers

Our SMS program is supported by all major US carriers including AT&T, Verizon, T-Mobile, Sprint, and others. Carriers are not liable for delayed or undelivered messages.

4. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide, operate, and maintain our services
  • To send appointment confirmations, reminders, and follow-ups
  • To manage waitlists and fill open appointment slots
  • To recover missed appointments through rebooking sequences
  • To communicate with you about our services
  • To process and respond to your inquiries
  • To improve our website and services
  • To comply with legal obligations

5. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

  • Service Providers: We may share information with third-party service providers who assist us in operating our platform, including SMS delivery services, email providers, and analytics tools.
  • Legal Requirements: We may disclose information when required by law, regulation, or legal process.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
  • Consent: We may share information with your consent or at your direction.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.

8. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

  • The right to access your personal information
  • The right to correct inaccurate information
  • The right to request deletion of your information
  • The right to opt out of marketing communications
  • The right to opt out of SMS/text messages by replying STOP

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • Company: AnchorPoint Agency
  • Email: [email protected]
  • Phone: +1 (229) 949-4067
  • Location: Atlanta, GA